Legal

Refund Policy

Last updated: April 1, 2026

1. Subscription Refunds

Monthly subscriptions may be cancelled at any time. If you cancel within 7 days of your initial subscription or a plan upgrade, you are eligible for a full refund. After the 7-day window, cancellation will take effect at the end of the current billing cycle, and no partial refund will be issued. Annual subscriptions are eligible for a prorated refund if cancelled within the first 30 days.

2. AI Usage Credits

Pre-purchased AI usage credits (for LLM routing, conversation processing, and Brain Engine queries) are non-refundable once consumed. Unused credits on active accounts remain available until used. If your account is cancelled, unused credits expire at the end of the billing cycle and are not refundable.

3. Enterprise & Custom Plans

Enterprise and custom plan refunds are governed by the terms specified in your individual service agreement. If no specific refund terms are included, the standard subscription refund policy applies. Contact your account manager or support@partython.com to discuss enterprise refund requests.

4. Service Outages

If the platform experiences downtime exceeding the 99.9% uptime commitment in any calendar month, affected customers may request a service credit proportional to the excess downtime. Service credits are applied to future invoices and are not issued as cash refunds. Claims must be submitted within 30 days of the affected month.

5. How to Request a Refund

To request a refund, email support@partython.com with your account email, plan details, and reason for the request. We aim to process all refund requests within 5–7 business days. Approved refunds are returned to the original payment method. Stripe processing times may add an additional 5–10 business days.

6. Exceptions

Refunds will not be issued for: (a) accounts terminated due to Terms of Service violations; (b) disputes arising from third-party integrations or AI provider outages outside our control; (c) dissatisfaction with AI response quality, as response quality depends on knowledge base training and configuration managed by the tenant.

7. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated date. Material changes affecting existing subscribers will be communicated via email at least 14 days in advance.

8. Contact

For refund-related questions, contact us at support@partython.com or write to: Partython Private Limited, New Delhi, India.